Shipping Policy

SkillScout is a 100% digital, software-as-a-service (SaaS) platform. We do not ship or deliver any physical goods. All products, plans, features, and outputs provided by SkillScout are delivered electronically.

This Shipping Policy describes how and when you receive access to purchased plans and how digital deliverables such as interview feedback reports, performance exports, and certificates are provided to you.

All SkillScout products and deliverables are fulfilled digitally through the following methods:

• flash_on

  Instant Account Access

  Subscription plan features are activated immediately upon successful payment confirmation.

• mail

  Email Delivery

  Confirmation receipts, interview reports, and certificates are sent to your registered email address.

• dashboard

  In-App Dashboard

  All reports, analytics, and exports are permanently accessible from your SkillScout dashboard.

• download

  Downloadable Exports

  Interview feedback reports can be downloaded as PDF or viewed online at any time.

The following timelines apply to digital deliverables on SkillScout:

• Subscription activation: Immediate upon payment confirmation. You will receive a receipt email within 5 minutes.
• AI interview feedback report: Generated within 1–3 minutes after an interview session ends.
• Detailed performance analytics: Available on your dashboard in real-time as you complete sessions.
• Bulk session export (CSV/PDF): Generated within 5–10 minutes and emailed to your account address.
• Completion certificates: Issued within 24 hours of meeting the required criteria.
• Enterprise licence keys (Team plans): Delivered within one business day of contract execution.

SkillScout generates the following types of digital reports and exports:

• assessment

  Interview Feedback Report

  AI-generated analysis of answer quality, communication, confidence, and technical accuracy.

• bar_chart

  Performance Trend Export

  Session-over-session improvement charts and skill-gap summaries in PDF or CSV format.

• psychology

  Weak-Area Analysis

  Topic-level breakdown identifying knowledge gaps with targeted improvement suggestions.

• folder_special

  Full Data Export

  Complete account data download including all sessions, scores, and profile information.

All reports are stored on your dashboard for the duration of your subscription. Pro and annual subscribers retain access to reports for a rolling 12-month window even after subscription expiry.

SkillScout issues digital completion certificates for recognised preparation milestones. Certificates are:

• Issued as secure, verifiable PDF documents linked to your account.
• Shareable via a unique public URL for LinkedIn profiles, portfolios, and job applications.
• Revocation-proof: once issued, your certificate remains valid and accessible even after subscription downgrade.
• Delivered to your registered email within 24 hours of eligibility.

For organisations purchasing team or enterprise licences, delivery includes additional steps:

• A signed order confirmation is emailed to the billing contact within one business day.
• Admin portal access credentials are delivered securely within one business day of contract execution.
• Bulk seat invitations can be sent by the organisation admin at any time after delivery.
• Onboarding documentation and API credentials (where applicable) are delivered within two business days.

For custom enterprise agreements, delivery timelines will be specified in the order form or statement of work.

If you do not receive a digital deliverable within the expected timeframe, please take the following steps:

• Check your spam or junk email folder for reports and receipt emails.
• Ensure the email address in your SkillScout account settings is correct.
• Check your dashboard under 'History' or 'Reports' — deliverables are always archived there.
• If a report is missing from your dashboard, contact us within 7 days of the session date.

If you have questions about our shipping and delivery policy or have not received a digital deliverable, please contact our support team: